Refund policy

Refunds and replacements

We want your Deeplune order to arrive in perfect condition. If something is wrong with it, we'll make it right.

We offer a free replacement or a full refund if your item:

• arrives damaged or faulty;
• isn't what you ordered or is significantly different from its description; or
• never arrives, as outlined in our Shipping Policy.

How to make a claim

Please email us at deeplune@trevyxgroup.com as soon as possible, ideally within 14 days of delivery, with your order number and, where possible, a photo of the problem. This timeframe does not limit your rights under the Australian Consumer Law.

You don't need to send the item back unless we ask. If a return is required for a damaged, faulty or incorrect item, we'll arrange it at no cost to you.

Change of mind

Earplugs, mouth tape and sleep masks are personal-use items. For hygiene reasons, we don't accept returns or provide refunds for change of mind. This does not affect your rights for faulty, damaged, incorrect or misdescribed goods.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law.